Privacy Policy
Railway 200 Privacy Policy
Railway 200 Exhibition Train Ticketing & Post Event Survey Data Privacy Notice
This Data Privacy Notice outlines how the Network Rail collects, use, and safeguard any personal information you provide. It is necessary to collect certain personal data which is held in compliance with the Data Protection Legislation. Network Rail is committed to ensuring that your privacy is protected in compliance with applicable data protection laws.
Network Rail may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The Data Protection law has been made to ensure that we keep your information safe. Network Rail take your right to privacy seriously and want you to feel comfortable with the information you give us. This privacy notice explains everything you need to know about your rights and choices in relation to your personal information.
Who is responsible for the personal information that we collect?
Network Rail is responsible, and we act as the data controller (the company in charge of the data we collect) for data protection law purposes. We are responsible for the personal information you give to us. All station staff are required to read, understand, and comply with all policies and procedures related to the handling of personal data during the Railway 200 exhibition.
This policy is effective from 1st March 2025.
The supplied data we currently have on record:
Full Name
Email Address
Number of Tickets Reserved
Disability Profile
Age Group
Postcode (First 3 digits of your postcode)/Location
Demographic information for the post event survey relating to protected characteristics as defined by the Equality Act 2010; age, sex, ethnicity, religion and belief, health or disability, pregnancy and maternity, sexuality, gender identity, marital status.
What we do with the information we gather from tickets
1. Network Rail will record the personal information provided in your ticket registration via Digitickets a secure system and use it solely to manage and facilitate your visit to the exhibition train.
2. Full names are collected to verify attendees' identities and ensure that ticket holders can access the train.
3. Email addresses are used to send confirmations, updates, reminders, event communications, and post event survey.
4. All ticket holders have a right to ask for a copy of their information and to correct any inaccuracies.
5. For any safety or security emergency situations where a roll call would be required and/or a first aider/emergency services need to be aware of your condition.
6. Your contact details will not be shared with third parties, and all data will be retained for a maximum of 8 weeks once the exhibition has taken place.
7. Network Rail collect the number of tickets reserved to effectively manage event capacity.
8. Network Rail collect information on accessibility needs to ensure the station requirements are met and to facilitate ramp access to the train.
9. We collect information such as age group and postcode/location to help us understand who is engaging with our events and activities.
This data allows us to:
• Assess regional reach – by analysing postcodes, we can identify which areas are being engaged and whether we are reaching a wide geographic audience.
• Measure social value and inclusivity – age group data helps us understand the diversity of our audience and assess how well we are engaging different demographic groups.
• Inform future planning – insights from this data help us improve accessibility, tailor content, and ensure our events have a meaningful impact across various communities.
All data is used solely for reporting and improvement purposes.
10. If an attendee decides to cancel their ticket(s), all associated personal information will be deleted from all retrieval systems (electronic and hard copy) within 24 hours of the cancellation submission.
11. If you do not wish to receive such information or amend your preferences, you can inform Network Rail at any time by email at railway200@networkrail.co.uk.
Our data policies
Our policies on the holding of data about the attendee are:
• Network Rail only retain the data provided by attendees to facilitate their exhibition visit and any necessary post-visit communications.
• Network Rail do not hold any other data about the attendees.
• Network Rail will not share our attendees’ data with any third party.
• Network Rail use our attendees’ data only for the purposes for which they have given it to us.
• Access to stations and private sites CCTV footage is restricted to authorised personnel and will be used solely for safety purposes. Any disclosures of CCTV footage to third parties will be documented and comply with data protection laws.
How we store your data
Access to our members’ data is limited to those officers of Network Rail who need to facilitate the ticketing process and communications.
Post Visit Survey
Network Rail will undertake a survey to collect feedback from visitors, schools, and volunteers, aiming to evaluate the impact of the exhibition train. Your participation in this study is entirely voluntary. Network Rail will collect responses to these surveys. All parties have taken every precaution to ensure the privacy and security of your data during the survey.
Network Rail will only collect and use personal data in accordance with this notice to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity, accuracy and privacy of the data you have provided.
At no time will the data you provide be used for any purpose other than research and you will in no way be adversely affected by taking part. It is not our aim to sell or promote anything. This is a post event research survey using scientific methods and we commit, in obtaining your co-operation, not to mislead you about the nature of the research or how the findings will be used.
As part of this survey, we will ask about your age, gender, working status, postcode, sexual orientation, ethnicity, transport usage, origin and destination station, and about any disabilities you may have. You do not have to provide this data if you do not want to, although it is very helpful when we analyse the responses to help us inform of improvements needed.
What we do with the information we gather from surveys
1. We need your postcode so that we can understand how far you have to travel to the station, how long it might take to travel there, and to group you with others in your local area to help us understand the people who travel in more detail.
2. We need your demographic data to be able to analyse survey responses using these characteristics. This helps us understand if some communities have better experiences than others and ensure there is no discrimination in the service we offer.
3. We need data on your disability to be able to analyse survey responses for different disabled groups, and understand what we can do to improve the experience of these groups specifically.
4. Historical data will be kept to monitor performance over time, and to allow a greater understanding of the influences on the exhibition train.
Our lawful basis
The Network Rail’s lawful basis for processing your data as part of the survey is Article 6(1)(e) of the UK GDPR – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Where special category personal data is being processed, a further section of the UK GDPR applies, Article 9(2)(g) – substantial public interest.
The data subject has given consent to the processing of his or her personal data. You can withdraw your consent at any time by contacting railway200@networkrail.co.uk.
Data sharing
Network Rail Infrastructure Ltd will function as Data Controllers for your personal data. and as a key Data Processor.
We have strong security measures in place to prevent your personal data being misused. In addition, we will limit access to your personal data to those employees, within the wider organisations in rail, who have a business need to access this only.
Your responses may be made accessible to wider organisations in rail, including train operating companies, Network Rail, Transport Focus and Rail Delivery Group. With your data, they will be able to identify issues and react quickly to these as they arise; as well as conduct analysis to ensure that the needs and priorities of all rail users are represented, including those with protected characteristics. Anonymised and aggregated data in the form of reporting will also be made available to the general public.
Network Rail have strong security measures in place to prevent your responses being misused. In addition, we will limit access to your personal data to those employees, within the wider organisations in rail, who have a business need to access this only. We will not transfer your personal data outside of the UK.
Managing your data
Your data will be kept securely by Network Rail Infrastructure Ltd, who will only retain personal identifiable data for the length of time that the research is required for.
Email addresses collected as part of the ticket registration will be deleted by Network Rail & Digitickets.
How can I complain of ger further information?
General enquiries are welcomed and should be addressed to the Data Protection Officer at data.protection@networkrail.co.uk.
You have the right to lodge a complaint with the way your data has been handled with the Information Commissioners Office by post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or on their website.
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Railway 200. References to "our Website" or "the Website" are to railway200.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Railway 200
Waterloo General Offices, London, SE1 8SW
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
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